Legal
Refund Policy
Last updated: January 1, 2025
DJ MAP is a digital service with instant access delivery. We aim to handle every case fairly. If something went wrong — reach out to us and we'll find a solution.
General Terms
DJ MAP provides access to digital content immediately after payment. In line with standard international practice for digital products, refunds for the current period are not issued automatically — however, we review every request individually.
When Refunds Are Possible
✓ Refund possible
- Technical failure of the Service caused by us
- Double charge for the same period
- Payment made by mistake (within 24 hours)
- Service unavailable for more than 72 hours
- Content materially differs from the description
✗ No refund
- Changed your mind about using the service
- Did not use the subscription during the period
- Found another information source
- Request after the paid period has ended
- Violation of the Terms of Service
Cancellation
You can cancel your subscription at any time — no penalties or explanations required.
- After cancellation, access remains active until the end of the paid period
- No further charges will occur
- Cancel via your Paddle account (link sent in your email after payment) or by contacting us
How to Request a Refund
1
Email us at evgeny.sound@gmail.com
Include your account email, payment date and reason for the request. Attach a screenshot if available.
2
Wait for our response
We will review your request within 3 business days and contact you by email.
3
Receive your refund
If approved, the refund will be credited to your card within 5–10 business days via Paddle.
Disputes via Paddle
If you disagree with our decision, you can contact Paddle directly — they are the Merchant of Record and process all payments. Paddle handles disputes in accordance with their own terms.
Paddle website: paddle.com
Chargebacks
We kindly ask that you contact us before initiating a chargeback through your bank — in most cases, we can resolve the issue faster and without extra formalities. Unjustified chargebacks may result in account suspension.